Privacy Policy
Last updated: July 2026
1. Who we are
MEO Live is operated by Simplex Digital Media Marketing & E-commerce, registered in Mahendergarh, Haryana, India. This Privacy Policy explains what information we collect when you use the MEO Live app, how we use it, and the choices you have.
2. Information we collect
• Account information: username, phone number and/or email, password (stored only as a one-way hash), profile photo and bio. • KYC information: if you request a withdrawal, we collect a PAN number and a government ID image to verify your identity before releasing any payout. • Content you create: videos, live streams, audio rooms, chat messages, comments, and stories. • Wallet and transaction data: Diamonds/Beans balance, recharge history, gifts sent/received, and withdrawal requests. • Device and usage data: app version, device type, crash logs, time spent in the app (used to unlock certain features), and a push-notification token. • Camera and microphone: accessed only while you are actively recording a video, broadcasting a live stream, or speaking in an audio room — never in the background. • Contacts (optional): only if you choose to use "Discover Friends," and only to match phone numbers already in your address book against MEO Live accounts — we do not upload or store your full contact list. • Payment information: processed directly by our payment partner (Razorpay). We never see or store your card, UPI, or bank account credentials.
3. How we use your information
To create and secure your account; to operate the video, live-streaming, audio-room, chat, and gifting features; to process Diamond purchases and Bean withdrawals; to verify identity before a payout (KYC); to detect fraud or wallet tampering; to send you notifications (e.g. a follower, a gift, a level-up, a withdrawal update); to enforce our Policy & Rules and Terms of Service; and to respond to Help & Support requests.
4. Who we share it with
We do not sell your personal information. We share data only with: our payment processor (Razorpay) to complete a purchase; other users, to the extent you choose to make something public (profile, videos, live streams, public chat); law enforcement or regulators, if legally required; and service providers who help us run the app (e.g. cloud hosting), under confidentiality obligations.
5. Data retention
We keep your account and transaction data for as long as your account is active, and afterward for as long as needed to meet legal, tax, or fraud-prevention obligations (wallet/withdrawal records in particular). If you request account deletion, we process it after the confirmed 7-15 day review window, and then permanently remove your profile, videos, likes, comments, and follows.
6. Your choices and rights
You can edit your profile at any time. You can request account deletion from your Profile screen. You can request your Help & Support ticket be answered by email. You can contact us at any time using the details below to ask what data we hold about you or to raise a concern.
7. Age restriction
MEO Live is intended for users aged 18 and above, particularly for going live, sending/receiving gifts, and holding a wallet balance. We do not knowingly collect data from children.
8. Security
Passwords are stored as one-way hashes, never in plain text. Wallet transactions are processed atomically with an audit trail, and balances are periodically reconciled against transaction history to detect tampering. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
10. Contact us
For any privacy question or request, email help@meolive.in or agentsupport@meolive.in, or use the Help & Support ticket form in the app.